Analysis

INFORMATION SYSTEMS

Hardware

Pos system A Point of Sale (POS) system is a system for managing the sales of retail goods. The term is used to refer to the software and hardware associated with checkout stands, and all of the bundled features which are included.

Software

The software Chili’s uses is Aloha software generates advanced delivery-service benefits by printing custom itineraries for drivers, which include turn-by-turn directions and incorporate traffic backups and construction delays into route-planning strategies.

Data

The database that Chili’s uses is Microsoft’s “Common Object Model” or COM (DCOM).  The type of data entered.

Procedures

The servers gather the information from the table they attend. This information includes drinks appetizers and entrees. When the server puts in the drink he himself goes and gathers those drinks. If the server has an order of appetizers and entrees he enters the appetizers first and presses the delay button and then enters the tables entrees.  In the back were the cooks are they would see the appetizers first and begin making them. After 5 minutes the entrees would then pop up on the screen and chefs would start working on them. This gives time for the appetizers to be made and go out first while the chiefs are preparing the entrees. Any liquor drinks automatically go to the monitor at the bar and they make them in the order they come in. a server can enter orders at any time.

People

Managers to place inventory orders, Bartenders to read drink request and place food orders, as well as servers to place food/ rink orders.


Information Silos

If there is ever a mistake in the placing of orders there is a button to put in late orders called the Refire button. This will show the cooks in the back that this item needs to be made first.  If the order is completely wrong the server must run to the back tell the chefs then get the manager to override the whole order.